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How embak4d Handles Your Personal Information

This page tells you exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, or contact our support team — and what we do with it.

Account data handled with careDANA, OVO, GoPay wallet info protectedNo data sold to third partiesYour rights explained clearlyContact us to update or remove your data
embak4d How embak4d Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Security and data hygiene are not afterthoughts here. Each area below covers a real part of how we handle the information tied to your account — from the cookies that keep your session active to the process for closing your data records entirely.

Cookies and Session Data

We use session cookies to keep you logged in and remember your wallet preference — DANA, OVO, or GoPay. You can clear these via your browser settings at any time without losing your account.

Account Security Practices

Login attempts from new devices trigger a one-time verification step before access is granted. We do not store your full wallet PIN or payment credentials — only the reference needed to process your transaction.

Data Retention and Deletion

Your account data is kept while your account is active. Once you request closure, we delete personal records within the period required by applicable law and confirm the deletion via your registered contact.

Who Can Access Your Data

Only our internal account and compliance teams can access your personal records. Payment processors receive only the transaction data needed to clear your DANA, OVO, or GoPay transfer — nothing beyond that.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how we store your information, want to correct something on your account, or need to request deletion, our support team handles all privacy-related requests directly. Whether you are in Yogyakarta or anywhere else in Indonesia, you can reach us through the channels below. We aim to acknowledge your request and give you a clear response path.

Live Chat Open the chat window inside your account dashboard. Describe your privacy request clearly and our team will pick it up and follow through.
Email Support Send your data request or correction query to our support email. Include your registered account name so we can locate your records without delay.
Account Help Desk Log in to your account, go to the Help section, and submit a ticket tagged as a privacy or data request. We track these separately from general queries.

Common Questions About Your Privacy on embak4d

These are the questions we get most often about data, account privacy, and your rights as someone who uses our platform in Indonesia. If yours is not listed here, the support channels above handle individual cases directly.

We collect your name, email, phone number, and the e-wallet details you register — DANA, OVO, or GoPay. Device and session data is also recorded to protect your account from unauthorised access.

We share data only with payment processors needed to complete your transaction. We do not sell your personal information to advertisers, data brokers, or unrelated third parties under any circumstances.

Yes. Submit a data access request through our live chat or support email with your registered account name. We will compile and send you a summary of the records we hold on your account.

Log in, open the Help section, and submit a closure and deletion ticket. We process the deletion within the timeframe required by applicable law and send confirmation to your registered contact.

We store only the reference data needed to process and verify your transactions. Full wallet credentials and PINs are never held on our servers — the payment gateway handles the secure transfer directly.

Inactive accounts retain data for the period required under applicable local law. Once that period passes or you formally request deletion, personal records are removed and you receive written confirmation.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.